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Service Desk

Service Desk

Service Desk -  larger.pngCDM's Service Desk provides a single point of contact between users and IT Service Management.  The Service Desk provides end-to-end management of your service requests using ITIL processes. 

Your service requests follow processes and workflows tailored to your requirements and your unique service levels.

 

The CDM Service Desk's tasks include handling incidents and requests, and providing an interface for other ITIL processes.  The primary functions of the Service Desk are end-to-end incident management, life cycle management of all service requests, and communicating with the customer.

 

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Areas of Excellence
  • Defence

    For over 20 years CDM has continued to work with the Department of Defence delivering outcomes to their exacting standards and meeting their needs.

    The Department of Defence has exacting standards, complex needs and challenging timeframes as they undertake many important additions and upgrades to their technology. CDM continues to work with many key areas within Defence to deliver innovative and well-managed solutions. CDM’s proven approach to project assessment and delivery has seen numerous projects completed on time and on budget.

    Department of Defence
  • Government

    CDM works with all three tiers of government, Federal, State and Local to deliver the facilities they need to enhance service delivery.

    Excellent technical skills along with a customer outcome focused ethic help government organisations achieve the most cost effective result over the life of the project.

    Through working with all tiers of government for over 20 years CDM understands the importance of delivering value for money projects through high quality advice, innovation, thought leadership, and strong delivery methodology and practices.

    Federal, State and Local Government Supported