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What’s Cabling Infrastructure Solutions all about?
CDM recognises the financial and operational challenges that organisations face with providing efficient Cabling Infrastructure solutions. Cabling works need to be accurately designed and implemented to industry standards to ensure client safety and network integrity. Effective Cabling Infrastructure with efficient fault monitoring allows organisations to easily grow in the future to meet business demands without the unexpected costs of redesigning complete cabling solutions, due to flexible and future-ready solutions.
Relevant Experience
CDM has extensive experience in the Design, Project Management, Implementation Management, Construction Management and logistics planning associated with Cabling Infrastructure deployments, upgrades and ongoing support works. Customers include large telecommunication organisations, financial institutions, commercial companies, utilities, Defence and government agencies within Australia.
Whilst remaining vendor independent, CDM holds a number of front line accreditations and employs staff possessing design qualifications focused on a number of leading manufacturers’ products. We are also a BICSI Corporate Member with Registered Communications Distribution Designers (RCDD) on staff. This accreditation ensures our staff have working knowledge of industry codes and standards, to ensure high-quality infrastructure solutions are implemented.
CDM Cabling Works Features
- A workforce with diversified cabling skills and national geographic coverage
- Provision of Scope & Quote capabilities to improve visibility of costs
- Standardisation of typical Cabling Works solutions and associated pricing to enable costing of proposed changes and to leverage on CDM's established cabling rates
- Responsiveness, coordination, tracking and reporting the status of Cabling Works and faults to ensure consistent service quality
- Independent testing and verification of infrastructure test results
What does CDM offer?
CDM has established and evolved our Cabling Infrastructure Solutions for new and existing systems for clients since 1999. We manage the design, scope definition, quotation and implementation phases of work relating to the provision of Cabling Infrastructure as well as providing fault rectification services, and provide associated electrical works where required.
Our flexible Cabling Works offerings allow clients to select services which meet their requirements. Our offering suite consists of:
- Consultancy
- Design
- Design/Build & Operate
Figure 1 CDM Business Model
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1. Consultancy
CDM’s Consultancy Offering utilises industry best practise Cabling Works standards to enable an assessment of an organisation’s current Cabling Infrastructure System and processes, identifying Cabling Works risks and vulnerabilities. CDM consultants work with our clients to understand business objectives, define business requirements and develop the business rules and process improvements around Cabling Works.
2. Design
In conjunction with CDM’s consultancy services, CDM also provides a Design Offering where a Cabling Works Solution is tailored specifically for our clients who are wanting to operate and manage their own Cabling Works capabilities. The design incorporates industry codes and standards requirements to ensure Cabling Infrastructure integrity and efficiency.
3. Design/Build & Operate
Expanding on CDM’s Design Services, the Design/Build & Operate Services provide a Managed Service offering with implementation of the CDM Service Desk to give clients a single point of contact for managing all Cabling Works and a single integrated system for client requests, job tracking, SLA management and workforce management. In addition, monthly reports and web/remote access are available.
The CDM Service Desk delivers the following functions:
- Call receipt (help desk)
- Job ticket allocation Identification and allocation of appropriate on-site resources
- Service Level Agreement (SLA) management
- Monitoring of Service Call performance
- Customer completion and satisfaction clearance Job ticket closure
- Customer billing
- Service reporting
Figure 2 Provision and Management of Cabling Works (including installs, moves, adds and changes).
Business Benefits
The benefits that CDM’s Cabling Works Solutions can bring to any organisation include:
High quality service Decreased costs Low operational risk Increased employee productivity
The services provided embody policies, standards, processes, systems and measurements. The services are tailored, mutually developed, agreed and implemented to meet the specific requirements of our clients.
Why CDM?
CDM has been delivering high quality Cabling Works services since 1999. We currently partner with one of Australia’s leading ICT operators to provide Cabling Works services to their customer base.
Our service management framework and processes are guided by models such as the IT Infrastructure Library (ITIL) and the Australian Business Excellence Framework - Australian Quality Council. These models have been adapted, encompassing CDM’s operational experience, the requirements of our clients and mandatory quality requirements such as ISO9001:2000, to develop a set of standard processes for delivering services and measuring the on-going client satisfaction and quality of these services.
We can provide you with your Cabling Works solution. Contact CDM to discuss your requirements. |
"Cabling
Infrastructure
is only as good
as its design,
installation &
administration" |