At CDM, our philosophy is simple; we care about your IT environment as much as you do. Our experience in delivering complex, critical systems and our understanding of the importance of having a reliable, resilient IT service delivery capability is the backbone of all of our managed services.
The ITIL framework and processes form the foundation of our service operations. Our experience and systems enable us to cost-effectively manage your environment and work to SLAs that are aligned to your requirements.
Implementing proper IT system change management processes, performance tuning and configuration management will ensure your IT services are available when you need them. By using CDM to perform these critical tasks, your IT team can be confident the IT systems will be looked after, allowing them to focus on delivering innovative IT solutions that support your business goals.
We can tailor a support model that meets your needs, from break/fix to full monitoring and management with onsite/offsite support as required. Additionally, we can provide an 'as-a-service' model, where we deliver a turn-key solution that includes all the necessary hardware and software, and the design, installation and ongoing operational management services.
Whatever your needs, we can work with you to create a cost-effective solution that is flexible enough to maximise your current investment in IT and still allow you to take advantage of emerging technologies and new enhancements to ICT services to meet the dynamic requirements of your workforce and your customers.